Our Guarantee

If your chocolate delivery arrives damaged you must advise us within 7 days and post the item/s back to us within 30 days. We will send a replacement within 7 working days. This does not affect your statutory rights as a consumer.

All products may contain nut traces.

All prices contain VAT.

Delivery

UK Delivery

Delivery will normally be made within 5 working days from an order being placed and payment being received. Orders received after 3pm on Friday will not be processed until the following Monday.

We use a third party for deliveries we cannot be held responsible for late deliveries due to postal strikes, transport strikes and incidents, flood, drought, civil commotion, legislation.

International Delivery

Please contact us for delivery prices and timescales before ordering

Complaints

If you should have a complaint either phone us on 01557 860608 or email us on info@thecocoabeancompany.com.

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright The Cocoa Bean Company . ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with The Cocoa Bean Company or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of The Cocoa Bean Company is strictly prohibited.

Trademarks

Product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.

Conditions of Web Site Use

Disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COCOA BEAN COMPANY IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THE WIREFREE WORLD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither The Cocoa Bean Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Cocoa Bean Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Cocoa Bean Company , its affiliates, directors, employees or other representatives.

PRIVACY POLICY

The Cocoa Bean Company Privacy Policy

The Cocoa Bean Company is fully committed to upholding its Privacy Policy. Providing the company with your personal information is an act of trust; an act that is taken very seriously in the way that The Cocoa Bean Company operates. This Privacy Policy will outline details on how information is collected and used. Information is also provided on how to change or de-activate your data.

Method of Collecting Information

"Cookies" may be used to gather statistical information that will assist in understanding what users find interesting and useful throughout the The Cocoa Bean Company Website. These cookies are a small piece of data, identifying you only by random number (e.g. #15678). No personal information can be identified about the user through cookies. This numerical data is sent to your browser from a Web server and then stored onto your computer's hard drive. Through modification of browser preferences, a user can elect to accept all cookies, receive notification when a cookie is set or decline all cookies. Alterations to these settings may, however, affect the functionality of the The Cocoa Bean Company Website.

Type of Information Collected

When visiting the The Cocoa Bean Company Website, general information that will not personally identify you may be collected. Types of information include data about pages visited, duration of page view, location previous to accessing the The Cocoa Bean Company Client Web site, navigational habits of users along with details on browser (including Internet Protocol 'IP' addresses or browser configurations) and operating systems. This information alone will not identify an individual. Instead, it provides statistics that are used to analyze and improve The Cocoa Bean Company Client Websites.

Personally Identifiable Information

Personally identifiable information is defined as any personal information that could identify you such as your name, address, telephone number, billing and shipping information, credit card information or e-mail address.

Generally, when you visit the The Cocoa Bean Company Website, you are not required to disclose who you are or reveal any personally identifiable information. Since The Cocoa Bean Company takes your privacy seriously, no personally identifiable information will be collected unless it is voluntarily provided. At no time during your visit to a The Cocoa Bean Company Client Web site should you feel obligated to reveal any personal information to The Cocoa Bean Company .

Access to Information

The Cocoa Bean Company will not sell or provide any personal details in its possession to a mailing list. Personal information may be shared with third party suppliers and service providers including independent contractors providing services for or with The Cocoa Bean Company . In all cases, these third parties are contractually required to keep that information confidential. They are not authorised by The Cocoa Bean Company to use that information for any other purpose than to carry out the services they are performing for or with The Cocoa Bean Company . Information may only be disclosed to third parties if consent is received, if we are compelled or authorised to do so by Law, or if there is a reasonable belief that there is a threat to someone's life or health.

Personally identifiable information submitted for employment purposes will only be used in connection with the application process. It will not be used or disclosed for any other purposes unless required or authorised by Law.

Security and Storage of Information Collected

The Cocoa Bean Company is committed to maintaining the security of data collected and protecting it from loss, misuse or alteration. This applies to demographic information, client site usage information and personally identifiable information. Data collected is stored on secure The Cocoa Bean Company servers that can be accessed by authorised The Cocoa Bean Company personnel only. To safeguard all information collected, The Cocoa Bean Company and its employees follow the practices in this Policy. Access or use of information for any purpose other than those explained in this Policy will not be authorised.

Changing and De-activating Your information

If you would like to change or de-activate any personally identifiable information you have submitted to The Cocoa Bean Company , please send a request to info@thecocoabeancompany.com as on as your request is received, The Cocoa Bean Company will change or de-activate any information that could be used to identify you unless disclosure is required or authorised by Law. Once de-activated, your data will no longer be accessible.

Changes to the Privacy Policy

To fully protect your privacy, The Cocoa Bean Company reserves the right to amend this Policy at any time and for any reason. Amended terms will be posted via the The Cocoa Bean Company Web site as they occur and you are encouraged to check back frequently for updates. This privacy policy was last amended on July 2005.

No Contract or Liability

Nothing contained in this Policy is intended to create a contract or agreement between The Cocoa Bean Company and any user providing identifiable information in any form, visiting the The Cocoa Bean Company Website. All necessary steps will be taken to comply with this Privacy Policy, but to the extent permitted by Law, nothing in this policy is intended to hold The Cocoa Bean Company liable for any failure to comply with this policy.