Cocoabean Braehead is now closed.
⭐ PRE-EXISTING BOOKINGS ⭐
Those who have booked with us directly online, over the phone and in store can be issued a voucher to spend in our branch in Dumfries & Galloway/ online shop or a full refund. To begin this process please send an email to the address below with the following information:
Email: braehead@thecocoabeancompany.com
- Event/Activity/ Party Booked
- Date of the event
- No. of Adult & Children booked
- Total amount spent
- How it was booked (phone/online/in store)
- Date it was booked
- Contact telephone number
- Any other relevant information
Emails will be dealt with in order of receiving and as soon as possible. Please allow up to 4 weeks as we anticipate a high number of emails but are currently operating with reduced staffing.
⭐COCOABEAN GIFT VOUCHERS ⭐
All Cocoabean issued gift vouchers are valid in our branch in Dumfries & Galloway and expiry dates are extended by 4 months. Vouchers can also be spent in our online shop. If you wish to spend your voucher online, please send an email to braehead@thecocoabeancompany.com with a screenshot of your voucher plus the name of the person who purchased it. We will then issue you a code to use online at your leisure.
⭐ WOWCHER/ LIVING SOCIAL/ ITISON VOUCHERS⭐
We are unable to process any refunds for bookings made with a discount voucher. Please contact the company you purchased your voucher from to discuss your options.
