Terms & Conditions
Terms & Conditions
Please read these terms and conditions carefully before using our website operated by The Cocoabean Company. These terms tell you about the way you can use our website and apply to all visitors, users and others who access or use the site. By continuing to browse our site you agree to be bound by these terms & conditions. If you do not accept these terms & conditions, you must not use our site.
The term “products” or “goods” refers to physical items bought from our website shop.
The term “services” or “events” refers to tickets purchased from our events section.
We do our best to ensure that information on the Site is complete, accurate and current. Despite our efforts, however, information on the Site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the design and colours. However, the handmade nature of our products means that this may vary. We make all reasonable efforts to accurately describe our services however final details are subject to change.
Placing an Order
We accept all major debit and credit cards except American Express. We will take payment form your card at the time you place an order. All credit card details are entered on to a secure page and are transferred using the SSL encryption method.
The Cocoabean Company gift vouchers are not redeemable online at this time.
After you place your order, you will receive an email receipt of payment from World Pay with a total cost of the order (including delivery where applicable) and an order number.
If you have purchased tickets for an event, your e-tickets will be sent in a separate email any time up to a week before your event.
Although we hope to be able to supply all products and services ordered, we reserve the right, at our discretion and without the need to give reasons, to refuse any order. If we refuse your order we will let you know as soon as reasonably possible.
If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Delivery of Goods
All our chocolate products are hand made to order so please allow up to 5 – 7 working days for production, after which point your order will be dispatched. We will endeavour to dispatch all orders as quickly as possible.
When production gets busier, there may be times where delivery takes longer than normal. Including (but not limited to) the weeks leading up to Christmas and Easter.
We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
We use courier services to transport our products. Should you experience any issues with your delivery service, please get in contact.
If there are any damages to your delivered items, please notify us as soon as possible. Please keep any damaged product and its packaging so it can be inspected at a later date if necessary. If you dispose of any damaged product or packaging before it has been inspected, this may affect your claim.
We will attempt to replace any damaged product however if we are unable to do so we will refund you the full amount.
Due to the perishable nature of the products we sell, we are unable to offer refunds unless the goods received are incorrect or damaged. (Please see Damaged Items for more information).
Customers are entitled to a full refund if the booking for an event is cancelled within 24 hours of making the booking (except when the tickets are for an event taking place in the next 3 days*). After this time you will be offered a reschedule where possible. If a reschedule cannot be agreed or is not possible, the customer will incur a 100% charge.
No refunds will be issued on the day of any event. This can also include late arrivals. Reschedules will be offered where possible and at the discretion of management.
*Some events (such as Breakfast With Santa) are subject to alternative refund terms. Where this applies, the Terms & Conditions will be displayed clearly on the web page for that specific event.
We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time.
If you have any questions about these Terms & Conditions, please contact us.
The Cocoabean Company Ltd
Ashland, Twynholm, Dumfries & Galloway DG6 4NP